6 responses to “Sales return order – charges on disposition codes”

1. Hi lachlan thanks for sharing this post. I was trying this but in my AX environment and even in a standard AX (company Contoso Retail FR) somehow when I try to create a return sales order and select the return reason code, the charges don’t appear. I did make sure I followed the steps here, that I attached a charge code in a new return reason code. Is there any prior setup that has to be changed? I can share the connections to a standard AX environment if you could leave an e-mail to send the details.

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2. How would you automate the return policies based on percentage of the sales price and the date from the time of the purchase? For example 20% re-stocking fee after 30 days and 40% re-stocking fee after 60 days.

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   • Hi Bob
     You can use charge codes to add fees. The charge codes you can associate with the disposition codes so when you pick for example a credit then the fee will be added. There is a gaps to your requirement in standard AX. There isn’t an ability for it to calculate based on a date so while you could add two charge codes for the 20% and 40% it would be manual for someone to take one of them out or do a small customization.
     Cheers
     Lachlan

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     • Bob
       Another option is to have two disposition codes. Then the operator could pick the ones based on the charge you want to apply. This would be easier than trying to go in an remove a charge code.
       Cheers
       Lachlan

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