If you are creating a new call center one of the setup steps you will have to do is associate it to an organization hierarchy. If you don’t do this step then there is other related parameters like the assortment and the store product attributes that you won’t be able to setup.
Here is a quick overview.
AX2012 R3 CU10
Pingback: Catalog doesn’t show hierarchy for new call center | OrganicAX·
Pingback: Catalog doesn’t show hierarchy for new call center - Microsoft Dynamics AX Community·