One of the things about adopting an integrated warehouse solution is that what you control in the backend will control what the workers are able to do on the floor. For example if there is an issue with an order and sales rings the operations team to stop an order then you can put a block on work. This will create a message a message on the mobile device for example current work is frozen. This can be useful to flag that in the system if work has already been communicated to the team on the floor. Then if needed walk down and physically deal with the communication.
Here is a quick look at the message